Return and refund policy

Returns & Refunds Policy ♡

Our goal is for every customer to be completely happy with their purchase ✿ If something isn’t right, please reach out — we will always do our best to help and find a solution.

Returns

We do not accept returns on any items.

As a small handmade business, each product is carefully made, packed, and prepared specifically for your order. Because of this, we are unable to accept returns or restock returned items.

However, in special cases (such as receiving the wrong item or a clear issue with your order), return requests may be considered at our discretion. Please email us and we will review your request.

Refunds

We do not offer refunds for change of mind or incorrect selection at checkout.

Kindly make sure you've chosen the correct items at Checkout ♡.

Refunds will only be issued if:

  • You received the wrong item you ordered

  • Your item arrives damaged or defective

  • Your order cannot be fulfilled

If there is an issue with your order, please contact us within 7 days of receiving your parcel.

Exchanges

We do not offer standard exchanges, as all items are handmade and made in limited quantities.

However, if there is an issue with your order, we will always try to assist where possible by offering a replacement or suitable solution depending on stock availability.

Damaged or Incorrect Items

We carefully check every order before dispatch. If your item arrives damaged or incorrect, please contact us as soon as possible (within 7 Days) with your order number and photos so we can assist you.

Contact Us

If you have any concerns about your order, please reach out:

Mail: Makethriftwear@gmail.com

Instagram: make_thrift_wear

We’re here to help and always happy to assist ♡

Meet the Girl Behind The Sewing Machine

From Fabric Scraps to Make Thrift Wear

As a little girl, Kristan spent her school holidays at her auntie’s house, who ran her own sewing business. Surrounded by colourful fabric scraps, sewing machines, and creativity, she would spend hours teaching herself how to make tiny doll clothes from leftover materials and experimenting with different colours, textures, and ideas.

What started as playful creating slowly grew into a real passion for design and making things by hand. Over time, Kristan began sharing her creations online through the Make Thrift Wear Instagram page, where people genuinely connected with and loved the pieces she was making.

Now self-taught, she continues to create playful, expressive lifestyle pieces that blend creativity, functionality, and individuality — all while still carrying the same excitement and imagination that first started around her auntie’s sewing machines.